FAQ

We use 100% lambskin leather.

Yes. All our leather products are made from 100% authentic lambskin leather.

One of the hallmarks of pure genuine leather is that it typically does not peel the way synthetic materials do. That’s why we stand behind the authenticity and quality of our products with a lifetime guarantee against natural peeling, giving you the added confidence that every piece is made from 100% genuine leather.

Lambskin leather is naturally softer, smoother, and lighter than many other leathers. That added comfort makes a difference when you are carrying a bag for long hours and moving throughout the day. Its finer grain also gives each piece a clean, elegant finish.

Click here for a more in-depth look into lambskin leather.

Our warranty applies to all leather products purchased from Jon Louis. We provide two forms of warranty:

1. Lifetime Leather Warranty
We provide a lifetime guarantee against natural leather peeling. It means the product is covered for leather peeling arising from a material defect for its usable lifetime under normal use. This warranty applies only to natural leather peeling, and does not include wear and tear, surface scratches, corner wear, impact damage, zipper damage, torn lining, or other damage resulting from misuse or accidents.

2. Manufacturing Defect Warranty
If a manufacturing fault is found within 7 days of purchase, we will exchange the item 1-for-1 at no charge.

No registration is required. Your product comes with a warranty card, which serves as proof of purchase.

Simply bring your warranty card to any of our outlets, and our staff will assist you with the claim.

Our prices are fixed and kept as fair as possible for all customers.

You can order directly on our website:

1. Add your items to the cart and check out securely. We accept credit and debit cards, Apple Pay and other digital payment methods.
2. Your order will be delivered within 2–3 business days after payment is received.

Prefer a personal touch? You can still order through WhatsApp — tap “Enquire via WhatsApp” on any product page and we will assist you from there.

Yes. To reserve a product, a $50 deposit via PayNow is required. After payment, please WhatsApp us a screenshot of the transaction and let us know which outlet you’d like to collect from.

We accept major credit and debit cards, Apple Pay and other digital wallets at checkout.

PayNow is also available — make payment to UEN 201322199K and WhatsApp us a screenshot of the transaction.

Free delivery on all orders above $100.

For orders under $100, a flat delivery fee of $8 applies, with delivery completed within 2–3 business days.

Delivery is completed within 2–3 business days after payment is received.

Yes, in-store pick-up is available. After placing your order, WhatsApp us your preferred outlet and we will have it ready for collection.

Please refer to our Leather Care Guide.

All leather products are made from natural materials that can be prone to scratches and scuffs. They are not scratch-proof.

Our specially formulated leather essence is tailored for Jon Louis leather bags, wallets, belts, and shoes.

It is generally not advisable to use other leather care products, as different formulas may not be suitable for the leather type or finish of your item. Using the wrong product may affect the colour, texture, or overall condition of the leather.

If you do prefer to use another leather care product, we recommend testing it on a small, hidden area first.

For best results, we recommend using our own leather care essence.

Yes. If your bag requires hardware repair, you may bring it to our outlet and we will arrange for it to be repaired.

We do not profit from repair services, and you will only be charged for the material cost if applicable.